Lubomir AnevReasons why SiteGround is the Best WordPress Hosting Service Zangba Thomson June 9, 2018 Features, Tech, Web Hosting, WordPress Are you searching online for the best hosting service for your website? But you’re having difficulty choosing the best one that’s compatible with WordPress. If this is your situation, then you have come to the right place. Not too long ago, we were faced with an important decision to make. Our former web hosting provider, who we found later wasn’t a WordPress hosting provider, was opting out of their hosting duties before our contractual period ended. They told us we had so and so time to find a new host or transfer our site to one of their affiliated companies. We did our research on their affiliated company and decided to find a new host, one that specialized in hosting WordPress sites. But the problem was there were too many WordPress hosts to choose from. After days of searching online for every possible article we could find on best WordPress hosts, we narrowed it down to the twelve most popular providers. 12 popular web hosting providers Photo by Georgi Velev We researched information about SiteGround, Bluehost, HostGator, iPage, Fatcow, Justhost, AsmallOrange, InMotion, WebhostingHub, Arvixe, GoDaddy, GreenGeeks, and A2Hosting. What were we looking for? A host that has a great customer service department and an efficient team to answer our phone calls and emails within a reasonable time. Also, their services have to be up to date with great uptime, affordable price, and a few other things we will talk about later. Our findings led us to this truth–each company had its own strengths and weaknesses. So the question became what strengths were more important to us. We concluded that customer service, technical support, uptime, and security ranked high on our priority list. After the weeding out process, we narrowed our list down to five providers. Shortly afterward, we made a clear decision. Photo by Lubomir Anev “It’s important to use a high-quality web hosting service because a host can make or mar your website even if you are running a good website.” We decided to go with SiteGround because on paper they seemed like the best WordPress hosting service. And after 2 months of using their service, we know so. They Have Premiere Customer Service Whenever we called SiteGround’s dedicated customer service, someone is always there to answer our calls in a reasonable amount of time. Wait Time + SiteGround The results on this page are based on tests with real accounts on 12 of the most popular web hosts. According to the graph, 4 companies had over 10 minutes wait time. Also, only 2 other companies picked up immediately. And 90% of the hosts do not have a non-US phone line. Chat + SiteGround Contact was made to the LiveChat of the 12 tested web hosts, and SiteGround proved they are the best in resolving issues. Also, the graph includes waiting time before each chat was picked up. Ticket System + SiteGround According to the graph, SiteGround’s first reply on a ticket is in 8 minutes. The average industry first reply is nearly 8 hours. Also, only 2 companies are below 1 hour. But no company, besides SiteGround, is below 10 minutes. Ticket System – SiteGround Each company was asked 3 questions via their ticketing systems: one general, one WordPress related, and one Joomla related. The first response time is their average and the resolution times for each company are based on the three questions. Whenever we submitted a ticket via SiteGround’s ticket system, our issues were resolved in 30 minutes or less. But keep in mind, the average industry resolution time is 11 hours. Also, only SiteGround and 4 other companies resolved all three issues. Uptime One of the key aspects of finding a reliable web hosting provider relates to the claimed server uptime. A low-quality web host provider will always have less than 99%. If your hosting company is often down, you will likely lose a lot of visitors. Also, downtime will affect your website’s income especially if it’s a money making website. SiteGround has been known to have less downtime than other web hosting companies and an uptime of 99.9%. Security The results on this page are based on tests with real accounts on 12 of the most popular web hosts on the affiliate market. Disk Space This is the storage a web hosting company rents out for your website to store web pages and data. If you have a static site, you may get away with little disk space. But for a site that is quite an image or video intensive, it will be necessary to use a hosting plan with bigger disk space. One that can easily upgrade your hosting package when your website needs more. SiteGround is known to offer more disk space at a lesser price than her competitors. Bandwidth A lot of new bloggers take the bandwidth for disk space but they are two different terms. Bandwidth is the amount of data that can be transmitted in a fixed amount of time. The more the visiting customers, which are known as traffic, the more the bandwidth the site requires to be online. SiteGround as a competent web host has already put this into consideration thereby giving customers ample bandwidth for their websites to run smoothly. Specialists If your web host specializes and has a good reputation for WordPress CMS, the better for you. SiteGround is reputed to offer specialized WordPress service for their customers who prefer to use WordPress CMS for their websites. Speed You need your website to load up quickly for your visitors. Most people will not wait any longer than 4 seconds for a site to upload. Also, any longer and they might hit the back button and move on to your competition. SiteGround The test was done with the help of the Siege testing and benchmark utility. According to the graph, SiteGround ranks pretty high in how fast they load websites. The industry average loading time is 4.7 seconds and SiteGround’s loading time without their SuperCacher is 1.7 seconds. But, 1.3 seconds when their cache is used. SiteGround The test was done with the help of the Siege testing and benchmark utility. When SiteGround’s SuperCacher is turned on, they have the fastest loading result when compared to their competition. SiteGround The test was done with the help of the Siege testing and benchmark utility. According to the graph, SiteGround handles a lot more traffic than its competitors. The industry average hits handled is 2852 but SiteGround handles 3 times more at 8276 without cache. Also, they handle over 230,000 when their SuperCacher is activated. SiteGround The test was done with the help of the Siege testing and benchmark utility. Database Backup Automatic backup is a service all good web host should provider without thinking twice. In these days of technological advancement, you never can tell when your website would be hacked or corrupted. The best WordPress hosting companies provide automatic back-ups of your website. Also, they will re-install a version of your website to a date prior to when the corruption or hack took place which is why daily backups are necessary. Secure Servers Closely related to this fact is the security monitoring of the servers. SiteGround monitor their servers from external attacks 24-7-365. They carry out regular software updates to ensure the stability and continuance of service. Technical Support Should your website be down for any reason, it’s vital that you can contact your web provider no matter what time of the day or night. SiteGround offers technical support round the clock via a support ticket system. They will have you up and be running in no time. This is a feature SiteGround provides at no extra cost to you. While Linux-based hosting packages will run WordPress, not all hosts make it easy to set-up and not all provide support if you have problems. Cost of Hosting The cost of hosting your website will be influenced by your requirements and ultimately the plan that you choose. However, no matter which plans you decide to subscribe to, it’s important to have the option to pay monthly or annually. Guarantee All SiteGround web hosting plans come with a 30-day money back guarantee. SiteGround has 3 Hosting Plans The StartUp plan is perfect for people with one website or those who are fairly new to the game. The GrowBig is SiteGround’s great value plan. It includes their super fast SuperCacher and supports multiple websites if you have more than one. The GoGeek plan is perfect for people with e-commerce and larger sites, or more geeky development needs like staging and GIT integration. Hosting Plans + SiteGround Choosing Your Domain At sign up, you will be prompted to buy a new domain or use an existing one. Also, there is a free website transfer, included in the GrowBig and GoGeek plans. Domain + Siteground In conclusion, SiteGround is the best overall WordPress hosting company if you rank customer service, support, uptime, speed, and security as top priorities. The downside is their plans are steep in prices after the introductory period, and space is limited at 10GB for the StartUp plan. Also, there are several upsells that you have to factor in like website backups, which will cost you money everytime you want to backup your site unless you upgrade to SiteGrounds’ GrowBig or GoGeek plans. “We recommend locking in the introductory rate for 3 years and avoid paying month by month.” SiteGround is worth every penny. And–you know what they say–you get what you pay for. 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