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Host Excellence Uptime/Downtime
Host Excellence boasts 100% of satisfied customers and 99.9% uptime. Importantly, this claim is backed by a guarantee. Customers can claim credits for should the uptime fall below 99.9% in any given year (except where downtime is caused by ‘acts of God’ or where Host Excellence do not have any direct influence on events).
Host Excellence does not rent its server space, they own their facility. Their data center is based in Ohio, and it is managed 24 hours a day, seven days a week. The company’s server farm is continually optimized and upgraded, and features redundant cooling systems and a back up power supply to ensure it stays up and running.
Another feature of the Host Excellence hosting packages is the ability to purchase CloudFlare to help protect your site from outside attack.
Host Excellence Support
24/7 customer support is provided through live chat, phone lines (notably, the host provides both US and international numbers) and an online ticket centre. Host Excellence also provides a support centre with FAQs, video tutorials and a web hosting manual for customers to find the answers they need. There is also a blog and a status page where the company keeps customers informed of any problems that have arisen.